Our Policies
Do remember that you are always welcome to contact us if more information is needed
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Shipping
- Free standard shipping for orders over 40 euros within the EU
- Shipping details for each region, including availability of express service can be found upon checkout
Return and Refund
Terms of service
Privacy Policy
Other FAQs
Q: Where is shop located?
A: The three of us are located in different corners of the world. Our products are shipped from Spain though, as the one who runs day-to-day operation is living in Spain.
Q: Do you use natural materials or treated?
A: We use both natural and treated materials in our products. Our mission is to promote Chinese aesthetics to the world, and our products are carriers of rich cultural value. We hope our clients take home auspicious blessings or wishes for themselves or their loved ones, or an item that speaks about themselves with a reasonable price, rather than a seemingly premium merchandise.
It's important to keep in mind that the price range of natural stones can vary widely based on their rarity, color, transparency, and craftsmanship, ranging from just a few cents to millions of dollars. We are committed to providing high-quality products that meet our clients' needs, but the market for natural stones is beyond our control.
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Q: Are your product designs original?
A: Our partnerships involve manufacturers who have in-house designers, and we are also actively seeking opportunities to collaborate with skilled designers who are passionate about combining traditional Chinese techniques and craftsmanship with contemporary designs in creating jewellery and accessories.
Q: How should I care for my jewellery?
- Keep them from chemicals and humid environment;
- Well clean them with a regular microfibre cloth;
- When not wearing them, keep them in a dry and clean box or pockets